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Skills
• Windows Server Administration
• Active Directory
• DNS/DHCP
• VMware Virtualization
• Linux Administration
• Remote Access & VPN
• Troubleshooting & Diagnostics
• Technical Documentation
• Tier 2 End-User Support
• Ticket‑based support workflows
About
• Technology professional with hands‑on experience supporting Windows client and server environments in a secure public‑sector setting.
• Strong foundation in troubleshooting, documentation, and end‑user support, combined with academic training in Windows, networking, and IT security. Known for clear communication, structured problem resolution, and customer‑focused service delivery.
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