Role:Apprentice IT Support Technician
Salary: Negotiable
Location: Portsmouth
Intro
Sirius Analysis is a rapidly growing consultancy firm, renowned for delivering high-quality, technical consultancy services to our clients, ranging from Investment Appraisal, Systems Engineering to P3M. We operate across multiple sectors, including defence, energy, and Nuclear. We are looking for an Apprentice IT Support Technician to join our Operations Team as we go through our next phase of growth.
The Role:
The Apprentice IT Support Technician will support the IT Manager in maintaining and improving the organisation’s IT infrastructure, contributing to the delivery of reliable systems, devices, and services across all teams. The role will assist with the configuration, deployment, and ongoing maintenance of hardware, software, tools, and processes, helping to ensure that users receive timely and effective technical support.
Under the mentorship of the IT Manager, the role will contribute to cyber security best practice by following established procedures, supporting incident reporting, and helping to maintain compliance with information security standards. The apprentice will also assist in promoting good user awareness through clear communication and adherence to safe working practices.
The Apprentice IT Support Technician will collaborate with colleagues across the IT, Quality Assurance, and Security functions, helping to maintain accurate documentation, support audit requirements, and uphold the organisation’s operational, regulatory, and security obligations, while developing core technical and professional skills aligned with the apprenticeship programme.
Responsibilities will include:
·Provide technical support users using a variety of communication methods.
·Log, identify & troubleshoot problems & faults using troubleshooting methodologies and tools.
·Interpret technical specifications relevant to a given task.
·Apply the appropriate security policies line with the organisations requirements.
·Undertake the relevant processes with the relevant tools and technologies to resolve technical issues.
·Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations.
·Apply appropriate testing methodologies to hardware or software.
·Administering and supporting users with business information systems, for example sharepoint.
·Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development.
·Document or escalate tasks as appropriate to ensure a clear audit trail and progression of issues.
·Install, configure and support software and hardware roll outs.
·Address IT issues by prioritising in response to customer service level agreements.
·Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets..
About You:
·Minimum of Level 2 English and Maths and IT related subject.
·Have strong communication, presentation and written skills.
·Be able to travel to different sites across England.
·Be eligible for Baseline Personnel Security Standard (BPSS) clearance.