Primary Purpose
Support Communications and Information Systems (CIS) Operational outputs and delivery of CIS infrastructure and services within HMNB Devonport and HMS Drake as directed by the Operational Support Officer 1 (OSO).
Act as deputy Authorised Telecommunications Officer (ATO) to support the OSO with engaging appropriate Industrial Partners, their sub-contractors and other service providers as the primary interface for CIS service (predominately connectivity and telephony services) break-fix faults, planned maintenance and requests that support CIS business as usual operations, change initiatives and project delivery across the Devonport site.
Support the OSO Intelligent Customer for CIS services at HMNB Devonport by supporting end users with CIS break-fix faults that cause a denial of service that impact Naval Base output, safety and security to appropriate Devonport Intelligent Customers, Business Units, and other stakeholders. Provide end users with advice and guidance regarding the correct channel(s) to report CIS service-related faults and ensure that appropriate escalation routes are followed.
Support the OSO with the processing and management of Global Operations Security Control Centre (GOSCC) planned outages (denial of service requests and notifications) that affect Naval Base operations in relation to CIS services.
Assist the OSO with maintaining an accurate record of all CIS break-fix faults, denial of service outages, requests and other work in progress for tracking and audit purposes. This includes liaising with all relevant stakeholders to keep information readily available and up to date.
Act as the deputy HMNB Devonport Authorised Demander for the Defence Digital Service Catalogue and Expert User for the Expert User Portal at HMNB Devonport in pursuit of Value for Money and in accordance with agreed Defence Digital and Navy Digital contracts. Provide advice and guidance on the correct channel to request services and appropriate escalation routes.
To ensure in-life CIS assets are maintained properly and in accordance with Defence contracts.
Support site visits to assess works; prior to, during and post completion of works, including coordinating access to CIS assets and relevant restricted areas for Contractors and CIS visitors.
Work collaboratively and in partnership with key stakeholders (including Industry Partners and their sub-contractors) to develop collegiate networks and relationships that underpin the effective and efficient delivery of CIS service and infrastructure changes, particularly for circumstances when there is a denial of CIS service to end users.
Responsibilities
Routinely audit / inspect CIS assets such as Network Equipment Rooms (NER) and Distribution Points (DP) to ensure they are maintained by our Industry Partners and their sub-contractors. Defects and/or shortcomings are to be reported via the appropriate mechanism and tracked through to remediation.
Engage NBC(D) Estates and our Industry Partners to ensure that a repository of all Electrical Installation Condition Report (EICR) certificates for ICT Cabinets is maintained and records are kept in date. Ensure immediate action is taken for any identified high priority issues, especially Safety related issues with a risk or danger to life.
Undertake key management and access control for critical CIS assets, including periodic audits.
Support the OSO with tracking requests that support project delivery, keeping the associated CIS Project Officer and CIS Infrastructure Delivery Officer updated on progress.
To support the OSO in ensuring that Industry Partners and their sub-contractors are familiar with the requirements contained within JSP453 and JSP440 and are provided with a copy of the Naval Base CIS Change and Configuration Management Pack contained within the Business Management System; and ensure that the Engineering Change Request process 1 to 5 is adhered to.
To monitor the ATO and Incident multi-user Inboxes, ensuring new incidents are triaged, assessed and captured, informing the OSO of new incidents.
Process break-fix requests for connectivity, telephony and other service provisions using the Defence Digital Service Catalogue and Expert User Portal.
Support the OSO to ensure cross-site connectivity for telephony services, Intruder and Fire Alarm systems, CCTV, and Lifts (copper) remain serviceable for end users and reported faults and outages are repaired in a timely manner via break-fix contracts. Support extends to Business Units and Lodger Units from all MoD TLBs located at HMNB Devonport, HMS Drake, Bull Point, Thankes and Fort Staddon. It also extends to Babcock and Mitie staff collocated in MOD buildings using MOD extension numbers (5XXXX & 6XXXX).
Support the OSO with work requests on assets that form part of the Nuclear Implicated Telephone System (NITS) that are outside of regularly scheduled maintenance and are intrusive/disruptive (in accordance with FP14-61-000) in support of the Nuclear Emergency Response Organisation (NERO); directing work requests to the Nuclear Telephone Committee (NTC) to provide CIS Nuclear Safety Assurance to NBC(D) and Site for the Primary, Secondary and Contingency Telephone systems in accordance with DSR403.
Assist the OSO with providing ATO functional management for HMNB Devonport Nuclear Implicated Telephone Systems (Primary, Secondary and Contingency Telephone systems), ensuring service support requests are prioritised as necessary to ensure restoration of service within the Defence Digital provision of services agreement to maintain Office of Nuclear Regulation (ONR) compliance.
All major faults and outages impacting Naval Base outputs, nuclear safety and security are to be reported to the CIS OSO and IA Manager immediately for consideration and agree any mitigation plans to be delivered.
Control, issue and dispose new and replacement mobile phones and SIM cards, maintaining a database and annual auditing system for custodian details, monthly usage charges, and periodic scrutiny of activity reports, taking action as required to maintain efficiency and value for money as directed by the OSO.
Supply fixed/desk Nuclear and Non-Nuclear telephones, Berthing Telephony, Burnside and Digital Enhanced Cordless Telecommunications (DECT) phones as and when requested via ATO mailbox as directed by CIS OSO.
Arrange delivery and return of the independent nuclear implicated Realitis Telephone Exchange maintenance worksheets to the BT engineers in a timely fashion and support periodic network maintenance activities as directed by CIS OSO.
Use the Contracting Purchasing and Finance (CP&F) tool and Defence Digital Expert User portal to request items of equipment and services in support of CIS business as usual operations, change initiatives and project delivery.
Support the OSO to act as CIS Technical Authority for all Site Clearance Certificates (SCC, in accordance with FP-14-35-000) that are submitted to the Babcock and MoD Design Authorities. Attach appropriate cross-site connectivity information (copper and fibre cable locations) and record the detail of SCC information in a SCC register, in order to monitor extant SCCs issued and track completion of work.
Assist IDOs to ensure that CIS asset and configuration management records are reviewed and amended post project completion and the Engineering Change Request (ECR) process is adhered to. Particular areas of priority is the Telecommunications Network Infrastructure.
To provide end user feedback to the CIS OSO to aid service performance against all Service Level Agreements (SLA) to enable shortcomings to be escalated to the local Defence Digital Customer Manager.
Request BT engineering support and process contractor and visitor site access notifications (NBF308), liaising with the appropriate authority as required. Support the CIS OSO in maintaining a list of site approved BT engineers on a monthly basis forwarding to the Defence Digital Customer Manager and NBC(D) HSA team. Act as MOD Sponsor for site access requests (NBF308 and NBF824) from CIS Contractors and Visitors, ensuring policy, process and procedure is adhered to at all times, especially in sensitive areas of the site.
Provision of in-hours ad-hoc CIS support during unplanned outages and emergency situations where CIS infrastructure and equipment is at risk and in support of unplanned maintenance (Nuclear and non-Nuclear implicated), which has the potential for major service disruption impacting site safety and security.
Grow personally and professionally through Continual Professional Development, taking opportunities offered through the NBC(D) Learning and Development in-year training bids; and undertake additional generic Civil Service development opportunities when presented.
Ensuring security, safety resilience and coherent working practices are adhered to by all permanent staff, visitors, and contractors working across the Devonport site in accordance with JSP375 and FP-14-35-000 (Site Clearance Certificates). Naval Base Business Procedures must always be followed in accordance with the Business Management System (BMS). Shortcomings are to be reported to the CIS IA Manager for consideration immediately.
Adhere to the NBC(D) Diversity and Inclusion Policy and Civil Service Code of Conduct.
This position is advertised at 37 hours per week
Flexible working is available by agreement with the line manager, but due to the nature of the role, candidates must be prepared to spend the majority of their time on site (Civil Service expectation is 60% presence in office per week).
